Refund Policy
Thank you for choosing our service! Your satisfaction is our priority, and we strive to provide you with high-quality products and excellent customer service. Below you will find detailed information regarding our refund policy.
Refunds: We offer refunds only for defective or damaged products. If you receive a defective or damaged item, please contact us within 14 days of receiving your order. We will require proof of the defect or damage, such as photographs, to process your refund.
Non-Refundable Items: Please note that we do not offer refunds for products that are not defective or damaged. This includes items that do not meet your expectations or preferences. We encourage you to carefully review product descriptions and specifications before making a purchase.
Return Process: If you believe you have received a defective or damaged item, please contact our customer service team at [contact email or phone number] as soon as possible. We will provide you with instructions on how to return the item for a refund. Please ensure that the item is returned in its original packaging and condition.
Refund Timeline: Once we receive the returned item and verify the defect or damage, we will process your refund within 7-14 business days. Refunds will be issued to the original method of payment used for the purchase.
Exchanges: We do not offer exchanges for defective or damaged items. If you receive a defective or damaged item, we will process a refund for the returned item according to our refund policy.
Questions or Concerns: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is satisfactory.
Thank you for choosing our service! We appreciate your business and look forward to serving you again in the future.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™
